Objective

A first-generation college student, self-taught web designer and study-abroad alum, I would characterize myself as determined, with a disposition to persevere. I enjoy the process but take great enjoyment in the fulfillment of a finished project. Goal-oriented and passionate, I try to see each experience as a learning opportunity. I enjoy working both independently and with others, and aim to be a positive influence on my surroundings.

Hard Skills

Writing & Editing, Audio-Visual Media, Wordpress, Zoom, Slack, Adobe Suite, HTML, CSS, G Suite, Microsoft Office, Social Media, Digital Art & Design

Soft skills

Communication, Diplomacy, Cooperation, Diversity, Initiative, Innovation, Creative & Critical Thinking, Minority Perspective, International Experience

Experience

Writer & Media Content Creator

Freelance

• Produce & edit YouTube creative content, editorials & video essays.
• Develop original web design, layout, & digital media content.
• Conduct ethnographic filmaking, journalism, & market research.
• Craft original written work for publication & theater production.

Cultural Services Assistant

Dunfermline Carnegie Library & Galleries, OnFife

• Maintained strong working knowledge of cultural services to act as primary point-of-contact by phone, social media & in person, able to respond to a wide range of customer inquiries.
• Operated relevant ICT systems, including library, museum & retail.
• Conducted visiting groups, events & activities, such as writing & technology workshops, & provided technical support to patrons.
• Assisted with preparation of gallery & museum spaces for exhibition.
• Managed library membership records & collated data & statistics.

Teaching Assistant

Coursello

• Provided support during live sessions with instructors to ensure effective delivery of lessons & optimize student engagement.
• Assisted in the development of lesson plans, grading, & personal feedback, directly contributing to students' academic success.
• Demonstrated technical proficiency with remote operations team.

Editorial Intern

National Novel Writing Month

• Hosted and scripted weekly live stream events.
• Produced original web copy and creative content for site engagement & brand awareness.
• Engaged with audience to solicit, develop, & curate site content.
• Performed administrative tasks and database housekeeping.
• Lead small group initiatives.

Library Assistant

Mendocino County Library

• Served as primary point-of-contact at front desk & by phone, providing exceptional customer service & de-escalating conflict.
• Maintained accurate catalog and administrative records.
• Provided technical support for library equipment and software.

Web Specialist

CP Lab Safety

• Maintained company website for optimal user experience.
• Developed social media & email marketing campaigns & designed content aligned with company branding to increase market presence.
• Provided exceptional customer service by phone, email, & chat.