Experience

Hybrid | Ongoing

Dunfermline, Scotland | May 2024 - 2025 (visa term restrictions)

Maintained strong working knowledge of cultural services to act as primary point-of-contact by phone, social media & in person, able to respond to a wide range of customer inquiries.
Operated relevant ICT systems, including library, museum & retail.
Conducted visiting groups, events & activities, such as writing & technology workshops, & provided technical support to patrons.
Assisted with preparation of gallery & museum spaces for exhibition.
Managed library membership records & collated data & statistics.

Remote | May 2022 - June 2023 (downsized)

Provided support during live sessions with instructors to ensure effective delivery of lessons & optimize student engagement.
Assisted in the development of lesson plans, grading, & personal feedback, directly contributing to students' academic success.
Demonstrated technical proficiency with remote operations team.

Remote | March 2021 - June 2021 (concluded)

Hosted and scripted weekly live stream events.
Produced original web copy and creative content for site engagement & brand awareness.
Engaged with audience to solicit, develop, & curate site content.
Performed administrative tasks and database housekeeping.
Lead small group initiatives.

Ukiah, CA | Feb 2018 - July 2019 (to study abroad)

Served as primary point-of-contact at front desk & by phone, providing exceptional customer service & de-escalating conflict.
Maintained accurate catalog and administrative records.
Provided technical support for library equipment and software.

Novato, CA | Feb 2013 - Dec 2015 (to depart for university)

Maintained company website for optimal user experience.
Developed social media & email marketing campaigns & designed content aligned with company branding to increase market presence.
Provided exceptional customer service by phone, email, & chat.